Unit 4 Management and operations UKCBC College
Purpose of this assignment
The aim of this assignment is to assess students understanding of the leadership and management; the difference
between a manager and a leader, traits, characteristics, the functions of a manager and role of a leader in an
organisational context. In addition the assignment will cover concepts and approaches to operations management and
the role of management in ensuring efficient and effective operations.
Task 1 – (LOs 1&2)
You work for a large city based organisation (choose any organisation) which is looking to prepare its staff for future
leadership and management roles. You have been tasked to come up with a report on adopting a Leadership and
Management Development programme. They have requested your expertise to demystify between what the experts
term ‘Leadership’ and ‘Management’. They would also like to see your recommendations on what you feel about the
Situational and Contingency theories of leadership and how they could adopt the key principles into an appropriate
programme of development for the organisation.
Compile a report (approx. 1000 to 1500 words) explaining;
a) differences and similarities between a leader and manager considering their roles and characteristics.
b) the functions of a manager according to Fayol and how a manager in your organisation performs these functions
using various examples.
c) situational leadership, systems leadership and contingency leadership using various scenarios in your organisation
to support your explanation.
Task 2 – (LOs 3&4)
You work as a manager of a large retail store such as a supermarket or building materials store. You have been invited to
give a talk in a seminar to a group of students about operations management.
You have been given a list of questions from students to prepare yourself before the seminar;
1. Explain different approaches to operations management and identifying what is used in your store.
2. Explain what makes your role as a store manager a classic example of an operations manager.
3. Explain the importance of operations management in your store.
4. Identify and assess the key outside factors that can have an effect on the operations management for your
5. How are these factors impact upon your decision making as a store manager?
Please refer to the assessment criteria for evidence towards achieving pass, merit and distinction
LO1 Differentiate between the role of a leader and the function of a manager
P1 Define and compare the different roles and characteristics of a leader and a manager.
M1 Analyse and differentiate between the role of a leader and function of a manager by effectively applying a range of theories and concepts.
LO1 & 2 D1 Critically analyse and evaluate the different theories and approaches to leadership in given contexts.
LO2 Apply the role of a leader and the function of a manager in given contexts
P2 Examine examples of how the role of a leader and the function of a manager apply in different situational contexts.
P3 Apply different theories and models of approach, including situational leadership, systems leadership and contingency.
M2 Assess the strengths and weaknesses of different approaches to situations within the work environment.
LO3 Demonstrate an appreciation of the role leaders and managers play in the operations function of an organisation
P4 Explain the key approaches to operations management and the role that leaders and managers play.
P5 Explain the importance and value of operations management in achieving business objectives.
M3 Evaluate how leaders and managers can improve efficiencies of operational management to successfully meet business objectives
LO3 & 4 D2 Critically evaluate application of operations management and factors that impact on the wider business environment.
LO4 Demonstrate an understanding of the relationship between leadership and management in a contemporary business environment
P6 Assess the factors within the business environment that impact upon operational management and decision-making by leaders and managers.
M4 Analyse how these different factors affect the business environment and wider community.